NovelVox is a leading contact center solution provider offering innovations solutions for Cisco, Avaya, Genesys, Mitel, Amazon Connect and Five9 contact centers. The company offers seamlessly integrated and advanced AI-solutions to upheave agent and customer experience. With over 200 deployments across the world, the company is focussed to revolutionize contact center industry with its unified agent desktop, omnichannel solution, AI-powered bot, wallboards and much more.
Worried about existing business environments? Drop all your worries with Finesse Mobile Agent that allows you to set up your entire contact center inside a mobile application. Switch to Finesse Mobile Agent to empower your agents to take calls, and perform day-to-day actions using their mobile phone at the comfort of their home. Also, allow supervisors to monitor the performance of mobile agents seamlessly on their systems without any loss of data.
NovelVox offers integrated contact center agent desktops designed and crafted as per your unique business needs. With a wide range of agent desktops, NovelVox empowers businesses from small to large enterprises to enhance agent performance and improve customer experience. Opt from Cisco Finesse Mobile Agent, Cisco Finesse Unified Desktops, Avaya Unified Agent Desktops, Genesys Unified Agent Desktop, Supervisor Agent Desktop to drive your agents to perform better. Save them from toggling between the screens, allowing the focus on what is more important - delivering excellence.