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ServiceDesk is a simple solution for service oriented firms to systematically manage Service Contracts and Customer Complaints. You can track customer complaints right from registration to closure. Providing best after sales service has become an integral aspect in todays business world due to exceeding customer expectations. To keep customers happy and loyal you need to timely respond to customer complaints and queries. Analyze and address the recurring issues to improve the product/service quality. ServiceDesk can help you -Eliminate paperwork -Reduce Turn around time -Increase Customer Satisfaction -Improve Product/Service Quality ServiceDesk Features Service Contract Manufacturer, retailers or service provider can systematically manage service contracts and eliminate lot of paperwork. Easily identify customers within Warranty, AMC or other contracts. Track duration of contract and stay informed about the contracts that is active, expired or due for renewal. Fetch customer contract and service history information at your finger tips while attending the service call. Contract Management in ServiceDesk enables you to -Create Contract -Renew contract -Track Contract status i.e. Expired or Active Complaint Management Reduce response time and increase customer satisfaction by tracking every single complaint right from registration, assignment to closure so it is never left unattended. Complaint Management is quiet simple in ServiceDesk. It covers 3 important stages i.e. -Registering Complaint -Assigning it to Service Executive -Complaint Closure The different stages of complaint gives you the insight on status of complaint whether it is solved or pending

Organizer is a simple ready to use Service management software useful for any service industry Organizer offers you both options, to either host the data in Cloud or in your private network Some of the features of Organizer Service CRM are as follows -AMC/ Service Contract Management -Complaint Management -Serial Number wise stock maintenance -Multiple Billing options -Track Payment Status -Access control -Reports -Anywhere Access -And more It has a small setup file of approx. 8 MB which can be downloaded from http://www.spinso.com/organizer/organizer_Free_Trial.htm Installation is quiet simple. It does not require any registration Download, Install and Get Started

EQMS is a simple Ready to use CRM to automate and streamline your sales. EQMS offer you option, to either host the data in Cloud or in your private network Some of the features of EQMS CRM are as follows - Track Enquiry/Lead - Maintain Follow-up History - Get Reminder for follow-up - Track Closures - Easily Migrate your existing Data - Quotation - Effective team management - Direct marketing with SMS / Email - Attach documents exchanged with prospects/customers - Reports, MIS, Dashboard - Anywhere Access and more… It has a small setup file of approx. 8 MB which can be downloaded from http://spinso.com/eqms/EQMS_Free_Trial.htm Installation is quiet simple. It does not require any registration Download, Install and Get Started

Managing timesheet in Time Tracker is simple. Time Tracker is ready to use time sheet software suitable for Project management companies Time Tracker allows you to track time and expenses spent on projects and activities, it provides some key features that can lessen administrative task and considerably save time and cost -Timesheet -Project Costing -Expense Management -Leave Management -Approvals and more... Time Tracker also offers the flexibility to host data on your private Network or in Cloud It has a small setup file of approx. 8 MB which can be downloaded from http://www.spinso.com/time_tracker/time_tracker_Free_Trial.htm Installation is quiet easy. It does not require any registration Download, Install and Get Started